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Why was the website so slow for so long?

The cause of the slowdown was a change to the ZFS dataset. In conjunction with the database server, very little caching was being done. This combination resulted in increased disk I/O as the system churned through the database. Details in the blog post which outlines the various things which changed. Many graphs.

non port: www/otrs/Makefile
SVNWeb

Number of commits found XX: 32

Mon, 23 Dec 2019
[ 16:14 amdmi3 ] Original commit   Revision:520730
520730 www/otrs/Makefile
520730 www/otrs/distinfo
520730 www/otrs/pkg-plist
- Update to 6_0_25

PR:		242640
Submitted by:	m.tsatsenko@gmail.com (maintainer)
Sun, 30 Jun 2019
[ 21:26 swills ] Original commit   Revision:505504
505504 www/otrs/Makefile
www/otrs: add missing dependency

PR:		238835
Submitted by:	m.tsatsenko@gmail.com (maintainer)
Tue, 18 Jun 2019
[ 01:08 swills ] Original commit   Revision:504459
504459 www/otrs/Makefile
504459 www/otrs/distinfo
504459 www/otrs/pkg-plist
www/otrs: update to 6.0.19

PR:		238480
Submitted by:	m.tsatsenko@gmail.com (maintainer)
Wed, 22 May 2019
[ 20:49 cs ] Original commit   Revision:502285
502285 www/otrs/Makefile
Add missing dependendies.

PR:		229240
Submitted by:	maintainer
Fri, 31 Aug 2018
[ 07:19 wen ] Original commit   Revision:478524
478524 www/otrs/Makefile
478524 www/otrs/distinfo
- Update to 6.0.10
- Add missing dependencies
- Add an option for XML support

PR:		231040
Submitted by:	m.tsatsenko@gmail.com(maintainer)
Tue, 15 May 2018
[ 13:37 pi ] Original commit   Revision:470015
470015 www/otrs/Makefile
470015 www/otrs/files/pkg-message.in
470015 www/otrs/pkg-plist
www/otrs: add missing dependencies, and missing DBUpdateTo6 scripts

- Add missing dependencies
- Attempt to run otrs.SetPermissions.pl script on install. It is going
  to work if there is an existing otrs user from the previous
  installation. Users installing the port for the first time should
  run it manually as stated in pkg-message.
- Install DBUpdateTo6 scripts

PR:		227924, 228106
Reported by:	jonaspalm@posteo.de
Submitted by:	m.tsatsenko@gmail.com (maintainer), Felix J. Ogris <fjo@ogris.de>
Sat, 5 May 2018
[ 14:58 danfe ] Original commit   Revision:469119
469119 www/ach/Makefile
469119 www/cgiwrap/Makefile
469119 www/drupal7/Makefile
469119 www/drupal8/Makefile
469119 www/junkbuster/Makefile
469119 www/mysar/Makefile
469119 www/otrs/Makefile
469119 www/p5-Maypole/Makefile
469119 www/pecl-sphinx/Makefile
469119 www/planet/Makefile

(Only the first 10 of 18 ports in this commit are shown above. View all ports for this commit)
For ports under `www' category: remove redundant PKGMESSAGE assignment,
which is set appropriately by the b.p.m when `pkg-message' appears on
the SUB_FILES list.
Sun, 29 Apr 2018
[ 07:23 wen ] Original commit   Revision:468607
468607 www/otrs/Makefile
468607 www/otrs/distinfo
468607 www/otrs/files/patch-bin-otrs.CheckModules.pl
468607 www/otrs/pkg-plist
- Update to 6.0.6

PR:		227704
Submitted by:	m.tsatsenko@gmail.com(maintainer)
Thu, 15 Mar 2018
[ 16:22 yuri ] Original commit   Revision:464601
464601 www/otrs/Makefile
www/otrs: Remove obsolete target

Also add LICENSE_FILE

Approved by:	portmgr blanket
Sun, 11 Mar 2018
[ 17:38 brnrd ] Original commit   Revision:464189
464189 www/blogsum/Makefile
464189 www/codeigniter/Makefile
464189 www/dojo/Makefile
464189 www/dotproject/Makefile
464189 www/formication/Makefile
464189 www/ftasv/Makefile
464189 www/gnome-user-share/Makefile
464189 www/libapreq2/Makefile
464189 www/mod_amazon_proxy/Makefile
464189 www/mod_antiloris/Makefile

(Only the first 10 of 117 ports in this commit are shown above. View all ports for this commit)
Migrate USE_APACHE to USES= apache (category www)

 - Following migration of Mk/bsd.apache.mk to Mk/Uses/apache.mk

With hat:	apache
Sat, 30 Dec 2017
[ 22:24 dbaio ] Original commit   Revision:457648
457648 www/otrs/Makefile
457648 www/otrs/distinfo
457648 www/otrs/pkg-plist
www/otrs: Update to 5.0.26, Fixes multiple security vulnerabilities

Changes:	https://www.otrs.com/release-notes-otrs-5s-patch-level-24/
		https://www.otrs.com/release-notes-otrs-5s-patch-level-25/
		https://www.otrs.com/release-notes-otrs-5s-patch-level-26/

PR:		224729
Submitted by:	Vidar Karlsen <vidar@karlsen.tech>
Approved by:	Mikhail Tsatsenko <m.tsatsenko@gmail.com> (maintainer)
MFH:		2017Q4
Security:	cebd05d6-ed7b-11e7-95f2-005056925db4
Sat, 7 Oct 2017
[ 18:25 brnrd ] Original commit   Revision:451469
451469 www/otrs/Makefile
451469 www/otrs/distinfo
451469 www/otrs/pkg-plist
www/otrs: Update to 5.0.23

 - Update to 5.0.23
 - Add missing deps [1]
 - Fix plist
 - Convert to options framework

PR:		222410, 221002 [1]
Approved by:	m.tsatsenko@gmail.com (maintainer)
Fri, 30 Jun 2017
[ 01:49 sunpoet ] Original commit   Revision:444693
444693 www/otrs/Makefile
Remove Perl core modules

- While I'm here, use = instead of +=
- Bump PORTREVISION for dependency change

With hat:	perl
Thu, 6 Apr 2017
[ 02:45 pi ] Original commit   Revision:437854
437854 www/otrs/Makefile
437854 www/otrs/distinfo
437854 www/otrs/pkg-plist
www/otrs: update 5.0.14 -> 5.0.18

- update of DBD::mysql to 4.0.42 broke otrs if using utf8
  see https://bugs.otrs.org/show_bug.cgi?id=12677

PR:		218391
Changes:	https://www.otrs.com/release-notes-otrs-5s-patch-level-15/
		https://www.otrs.com/release-notes-otrs-5s-patch-level-16/
		https://www.otrs.com/release-notes-otrs-5s-patch-level-17/
		https://www.otrs.com/release-notes-otrs-5s-patch-level-18/
Reported by:	topical@gmx.net
Approved by:	Mikhail Tsatsenko <m.tsatsenko@gmail.com> (maintainer)
Sun, 11 Dec 2016
[ 10:57 pi ] Original commit   Revision:428343
428343 www/otrs/Makefile
428343 www/otrs/distinfo
428343 www/otrs/files/pkg-message.in
428343 www/otrs/pkg-plist
www/otrs: update 5.0.10 -> 5.0.14

Changes:	https://github.com/OTRS/otrs/blob/master/CHANGES.md
Fri, 21 Oct 2016
[ 12:51 mat ] Original commit   Revision:424411
424411 Makefile
424411 Mk/Uses/elixir.mk
424411 Mk/Uses/erlang.mk
424411 Mk/Uses/gem.mk
424411 Mk/Uses/gnome.mk
424411 Mk/Uses/gssapi.mk
424411 Mk/Uses/pear.mk
424411 Mk/Uses/perl5.mk
424411 Mk/Uses/php.mk
424411 Mk/bsd.gecko.mk

(Only the first 10 of 718 ports in this commit are shown above. View all ports for this commit)
${RM} already has -f.

PR:		213570
Submitted by:	mat
Exp-run by:	antoine
Sponsored by:	Absolight
Sat, 6 Aug 2016
[ 20:49 riggs ] Original commit   Revision:419752
419752 www/otrs/Makefile
419752 www/otrs/distinfo
419752 www/otrs/pkg-plist
Update to upstream release 5.0.10

PR:		211338
Submitted by:	m.tsatsenko@gmail.com (maintainer)
Fri, 27 May 2016
[ 20:27 amdmi3 ] Original commit   Revision:415965
415965 www/otrs/Makefile
415965 www/otrs/distinfo
415965 www/otrs/pkg-plist
- Update to 5.0.9

PR:		209557
Submitted by:	akuz84@gmail.com
Approved by:	m.tsatsenko@gmail.com (maintainer)
Fri, 1 Apr 2016
[ 14:33 mat ] Original commit   Revision:412351
412351 vietnamese/vn7to8/Makefile
412351 www/R-cran-RgoogleMaps/Makefile
412351 www/R-cran-htmlwidgets/Makefile
412351 www/R-cran-httpuv/Makefile
412351 www/R-cran-httr/Makefile
412351 www/R-cran-rvest/Makefile
412351 www/R-cran-scrapeR/Makefile
412351 www/R-cran-selectr/Makefile
412351 www/R-cran-shiny/Makefile
412351 www/WebMagick/Makefile

(Only the first 10 of 2136 ports in this commit are shown above. View all ports for this commit)
Remove ${PORTSDIR}/ from dependencies, categories v, w, x, y, and z.

With hat:	portmgr
Sponsored by:	Absolight
[ 13:18 mat ] Original commit   Revision:412342
412342 Mk/bsd.port.mk
412342 Mk/bsd.port.subdir.mk
412342 accessibility/dasher/Makefile
412342 accessibility/gok/Makefile
412342 accessibility/orca/Makefile
412342 archivers/file-roller/Makefile
412342 astro/gpsman/Makefile
412342 astro/routino/Makefile
412342 audio/ccaudio2/Makefile
412342 audio/jack_mixer/Makefile

(Only the first 10 of 172 ports in this commit are shown above. View all ports for this commit)
Fixup some whitespace at the beginning of lines problems.

With hat:	portmgr
Sponsored by:	Absolight
Fri, 19 Feb 2016
[ 08:18 wen ] Original commit   Revision:409158
409158 www/otrs/Makefile
- Add missing dependency

PR:		205867
Submitted by:	akuz84@gmail.com
Approved by:	maintainer
Sat, 5 Dec 2015
[ 12:18 riggs ] Original commit   Revision:403063
403063 www/otrs/Makefile
403063 www/otrs/distinfo
403063 www/otrs/files/pkg-message.in
403063 www/otrs/pkg-plist
Update to upstream version 5.0.3 ; Pet portlint

PR:		204857
Submitted by:	m.tsatsenko@gmail.com (maintainer)
Wed, 23 Sep 2015
[ 18:53 amdmi3 ] Original commit   Revision:397632
397632 www/otrs/Makefile
- Fix shebangs
- No need to chown SHAREOWN/SHAREGRP, breaks staging from non-root

Approved by:	portmgr blanket
Fri, 10 Jul 2015
[ 03:35 pgollucci ] Original commit   Revision:391688
391688 www/otrs/Makefile
391688 www/otrs/distinfo
391688 www/otrs/files/patch-Kernel-System-Loader.pm
391688 www/otrs/files/patch-bin-otrs.CheckModules.pl
391688 www/otrs/files/patch-scripts-apache2-httpd.include.conf
391688 www/otrs/pkg-plist
www/otrs: update 3.3.11 -> 4.0.8

- Set NO_ARCH
- Switch to OPTION helpers
- Regen patches with makepatch

PR:                  200761
Submitted by:        m.tsatsenko@gmail.com (maintainer)
Wed, 6 May 2015
[ 13:31 robak ] Original commit   Revision:385515
385515 www/otrs/Makefile
www/otrs: add CPE info

PR:		199960
Submitted by:	Shun <shun.fbsd.pr@dropcut.net>
Approved by:	portmgr blanket
Thu, 1 Jan 2015
[ 18:08 pawel ] Original commit   Revision:376011
376011 www/otrs/Makefile
376011 www/otrs/distinfo
376011 www/otrs/pkg-plist
Update to version 3.3.11

PR:		196042
Submitted by:	m.tsatsenko@gmail.com (maintainer)
Mon, 1 Dec 2014
[ 14:18 robak ] Original commit   Revision:373706
373706 www/otrs/Makefile
373706 www/otrs/pkg-plist
www/otrs: make Apache optional (but default)

- Make apache and mod_perl optional (for fastCGI setups)
- Clean up pkg-plist

PR:		194794
Submitted by:	Mikhail Tsatsenko <m.tsatsenko@gmail.com>
Mon, 25 Aug 2014
[ 12:19 bapt ] Original commit   Revision:366069
366069 www/MT/Makefile
366069 www/bacula-web/Makefile
366069 www/davical/Makefile
366069 www/drupal7/Makefile
366069 www/fusionpbx/Makefile
366069 www/hastymail2-devel/Makefile
366069 www/hastymail2/Makefile
366069 www/limesurvey/Makefile
366069 www/mnogosearch/Makefile
366069 www/mod_auth_pgsql2/Makefile

(Only the first 10 of 19 ports in this commit are shown above. View all ports for this commit)
Convert to USES=pgsql
Tue, 10 Jun 2014
[ 21:52 cs ] Original commit   Revision:357388
357388 www/otrs/Makefile
357388 www/otrs/distinfo
357388 www/otrs/files/pkg-message.in
Update to 3.3.7

Submitted by:	m.tsatsenko@gmail.com (maintainer, via mail)
Mon, 28 Apr 2014
[ 01:02 swills ] Original commit   Revision:352466
352466 devel/Makefile
352466 devel/otrs
352466 www/Makefile
352466 www/otrs
352466 www/otrs/Makefile
352466 www/otrs/distinfo
352466 www/otrs/files/pkg-install.in
352466 www/otrs/pkg-plist
- Update the port to 3.3.6
- Move to www category: OTRS is actually web based ticket system and it has
nothing with development.

PR:		ports/188847
Submitted by:	"Mikhail T." <m.tsatsenko@gmail.com> (maintainer)
Security:	CVE-2014-2554
Fri, 7 Jul 2006
[ 11:17 skv ] Original commit 
1.15520 /CVSROOT/modules
1.1089 MOVED
1.2 devel/otrs/Makefile
1.1485 www/Makefile
1.2 www/otrs/Makefile
1.2 www/otrs/distinfo
1.2 www/otrs/files/patch-Kernel-Config.pm.dist
1.2 www/otrs/files/patch-bin-SetPermissions.sh
1.2 www/otrs/files/pkg-install.in
1.2 www/otrs/pkg-descr

(Only the first 10 of 12 ports in this commit are shown above. View all ports for this commit)
* replace "www/otrs" with "devel/otrs"
* change maintainership of "devel/otrs" to "snb xx threerings.net"

Approved by:    maintainer of "www/otrs"
Wed, 5 Jul 2006
[ 06:53 clsung ] Original commit 
1.1483 www/Makefile
1.1 www/otrs/Makefile
1.1 www/otrs/distinfo
1.1 www/otrs/files/patch-Kernel-Config.pm.dist
1.1 www/otrs/files/patch-bin-SetPermissions.sh
1.1 www/otrs/files/pkg-install.in
1.1 www/otrs/pkg-descr
1.1 www/otrs/pkg-message
1.1 www/otrs/pkg-plist
Add otrs 2.0.4, open Ticket Request System.

PR:             ports/99792
Submitted by:   Nick Barkas <snb@threerings.net>

Number of commits found XX: 32

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